We all know that people make mistakes and service faux pas happen more often than we would like to admit. A smart, customer service-oriented business recognizes this fact and has a plan in place to help it successfully bounce back from blunders and gaffes.
In today’s economy, it is even more critical to provide stellar customer service. Studies have shown that it can cost as much as five times more to attract new customers than it does to retain an existing customer.
The Alberta Agriculture and Rural Development YouTube channel features videos from Alberta Agriculture and Rural Development of interest to farmers, ranchers, food processors and the general public in the province.